Privacy Policy

 

  • GENERAL TERMS AND CONDITIONS

 


Welcome to www.stickymeches.com website, operated by the company Primož Keršič, s. p., Tržna ulica 3,1000 Ljubljana (hereinafter: the Provider). General terms and conditions concern the operation of the website www.stickymeches.com, user rights and business relationship between the Provider and customers.

General terms and conditions of the website www.stickymeches.com have been prepared in accordance with the Consumer Protection Act, the recommendations of the Slovenian Chamber of Commerce and the International Code of e-commerce.

In accordance with the Personal Data Protection Law, we guarantee protection of your personal information, which you provide when registering (purchasing goods).

  1. ASSUMPTION OF RESPONSIBILITY
    The contents of the website are informative and do not have the character of an official document. Provider that edits the site ensures promptness and accuracy of the information contained in these pages (corporate identity, contact addresses, essential characteristics of the goods or services, price and availability of products, conditions for delivery of products or execution of orders or services, method of payment and delivery). By constantly maintain the site, the Provider will attempt to provide accurate and prompt information, but does not assume any responsibility for the accuracy, completeness and integrity of published data or for any damage that may be caused to the user site as a result of the use of published information. All users use published content at their own risk.

The Provider reserves the right to modify, add or remove the contents of this website or the general conditions in any way, for any reason and without notice, and assumes no responsibility for any consequences of such changes. Neither the Provider, nor any other legal or natural person who is involved in the creation or production of site www.stickymeches.com, is liable for any damage that may result from access to the site and use or inability to use the information on the website (e.g. occasional server failures), or for any errors or omissions in the content. For any errors on www.stickymeches.com (prices, delivery times, product descriptions etc.), we apologize.

 

Liability for material defects:
All products in the online shop are subject to warranty terms in accordance with Slovenian legislation.

  1. PROTECTION OF PERSONAL DATA
    Upon registration (purchase of goods) at the site www.stickymeches.com the user obtains theiruser name, which equalstheir e-mail address and password. The username and the password unambiguously connect and define the user with the data input. By registering, the visitor becomes a user and acquires the right to purchase. Simultaneously, they confirm and guarantee that they area commercially viable person of age.

Data supplied by the user via forms on the site www.stickymeches.com or otherwise (by phone, via e-mail etc.) are strictly confidential and are treated in accordance with the Personal Data Protection law and Consumer Protection Act. The Provider undertakes not toshare, sell or forwardthe obtained user information to third parties. It will be used solely for internal services and only forprocessing the user order, that is, for execution and delivery of the order, unless the user has consented to any other form of use of data provided.

  1. E-COMMERCE SECURITY
    The web store ensures all the necessary technological and organisational solutions for a safe purchase.


The transfer of personal and transaction data between the user’s computer and the web site www.stickymeches.com takes place via an encrypted connection or SSL (Secure Sockets Layer). SIX Payment Service Company ensures protocol security.

Card details are not stored on the Provider’s server.

  1. ORDERS
    By clicking on the “Buy” button, the user fully agrees with the General Terms and Conditions. The order on www.stickymeches.com is accepted when the buyer receives an automatic e-mail confirmation shortly after ordering. This is not a confirmation that the product is in stock or that it has been dispatched. It serves simply as a notification that the system received the order and the process has begun. The Provider confirms the order when the buyer completes the payment. If you ordered a product but did not receive an invoice or an e-mail confirmation via e-mail or enclosed with the product, immediately inform the Provider.

5.2. REJECTION OF AN ORDER
Up until issuing a notice that the order is being processed, the Provider may reject an order if he finds that he cannot execute it under said conditions.

  1. PRICE
    All store prices are given in euro and include VAT, unless explicitly stated otherwise. Validity of prices for selected goods is valid on the date of purchase, that is, on the date of completing and submitting the order via the website www.stickymeches.com. If the product is not in stock, the price can change. In that case, the customer is notified. Prices, published on the site www.stickymeches.com, are subject to change without notice.

    Although the Provider aims to provide accurate information on the prices of the products, this information can be incorrect or changed during the processing of orders due to unforeseen circumstances. In this case, the provider will enable the buyer to withdraw from the purchase and offer a mutually acceptable solution.
  2. PAYMENT METHODS
    The site www.stickymeches.com accepts the following payment methods:
    • payment or credit card (Eurocard, MasterCard, Visa)

    8. DELIVERY
    Deliveries are generally carried out through Slovenian Postal Services, for which we charge a flat rate of 15.00 EUR per order. The Provider is not liable for any delays caused by the delivery service.

8.1. DELIVERY TIME
For products in stock the delivery takes 5 to15 days, starting one day after the date of payment confirmation. In case of critical stocks (last piece), the delivery goes to the first customer that ordered and paid for the product.



8.2. DAMAGES IN TRANSPORT
When accepting the delivery, the buyer is obligated to review its content. By signing the delivery note, the buyer confirms the quantity and type of acquired goods. Any subsequent complaints regarding the quantities and types of goods will not be taken into account. In the event of damage to the shipment, the customer is obliged to file a complaint for the entire shipment (package, protective packaging, and products) with the delivery service, which must resolve the complaint at its own expense, if proven responsible. Primož Keršič, s. p.,is also notified about the damage.

 

 

  1. RIGHT OF WITHDRAWAL FROM PURCHASE, RETURN OF GOODS
    In accordance with the Consumer Protection Act, the customer has the right to notify the seller they wish to return purchase goods, without giving a reason, no later than within 15 days (contact address: info@stickymeches.com). The fifteen-day period begins one day after the customer receives the goods. Goods must be returned within further 30 days of notification of returning the goods. The buyer bears the costs incurred in returning the purchased goods (possible postage).

    Returned goods must be sent in suitable packaging to the address Primož Keršič, s. p.,Tržna ulica 3, 1000 Ljubljana. Returned goods must remain undamaged, unused, in appropriate quantity, and in original and unopened packaging. The customer must enclose the original receipt and their current account information (bank account number, BIC bank unit). The Provider returns the entire purchase price, excluding shipping fees, within 15 days of receiving returned goods. The buyer bears the costs of returning the goods. The Provider is not obligated to accept shipments with redemption or shipments that do not meet the Provider’s General Terms and Conditions. The purchase price is returned exclusively via bank transfers. We do not return cash.

  2. INFORMATION/ORDER TRACKING
    If you have additional information or questions, feel free to contact us at info@stickymeches.com.

    If you have questions regarding information on products and tracking orders, contact us at info@stickymeches.com.


    11. INTELLECTUAL PROPERTY
    All information, texts and images on this website are subject to copyright protection and other forms of intellectual property protection. Any reproduction is strictly forbidden, except for personal and non-commercial purposes, in which case, the reproduction must include all stated warnings about copyright and other rights.

  1. FINAL PROVISIONS
    Disagreements or disputes arising from the interpretation or application of the Rules of www.stickymeches.com shall be settled amicably. In the event that an agreement cannot be reached between individuals or even in accordance with the provisions of extra-judicial settlement of disputes, the competent court is in Ljubljana and the law of the Republic of Slovenia is applicable. If any of the provisions of these Rules are partially valid or insufficient, that does not interfere with the content of the remaining provisions.

In accordance with current legislation, Primož Keršič, s. p.,Tržna ulica 3, 1000 Ljubljana, informs the consumers that it does not recognise providers of out-of-court dispute resolutions as competent for resolving consumer disputes, which the consumer could initiate in accordance with the Act on Out-of-Court Consumer Dispute Resolution.

As manager of an online shop in the RS, Primož Keršič, s. p., Tržna ulica 3, 1000 Ljubljana, publishes direct electronic link to the platform for an online consumer disputes resolution (SRPS), available at http://ec.europa.eu/consumers/odr/